We ordered the Leather Migliore in the pandemic which meant one of the pieces was on back order and there was a delay on shipping until February 2021 (it was worth the wait!). Expand was diligent in contacting us and enquiring if we would like the two pieces in stock to ship separately rather than wait for the back ordered item to arrive in March to ship all together, we agreed. The shipment of the two pieces arrived in a reasonable amount of time, however, there was a small flaw in the material, we contacted Expand and they were more than willing to consider our claim, make suggestions and solve the problem in record time. I don't think I waited for a response longer than 1 day and I am thoroughly impressed with the level of customer service compared to some of the big names, in terms of being treated like a real person!
Aside from the positive customer service experience, the sectional is made of quality leather and works well in our open concept living room. It's stiff at first, but the leather begins to relax over a short time and becomes the most comfortable thing to curl up on. I can't say enough about the pillows as well, they are zippered so the stuffing can be replaced if required, I comfortable enough that I may have fallen asleep on them more than once. This is a very functional piece of furniture and we bought it specifically because it was modular (great for a growing family), easy to clean and a very reasonable price for leather. Our vinyl floor was still a bit slippery for the legs, and we added rubber caps so the pieces wouldn't move no matter who sat down. Overall we had a stellar experience with this company, and received an exceptional sectional for the cost. We will definitely be considering more pieces in the future!