Since my family lives in a smaller apartment, we ordered a custom piece with two rotating murphy beds and a desk fold-out extension to maximize space and storage. The quality of the materials are great, and overall, we are deeply satisfied with our purchase.
Communication with our designer during the ideation phase was seamless, and we didn't require too many iterations to get to a product that we loved.
Although there were a couple of hiccups in the delivery process (e.g., shipping delays outside of the business's control), the Expand team was communicative and helpful in smoothing issues over.
One thing to keep in mind when you're ordering a custom piece is that, increasing complexity of design will likely entail more difficult assembly. Namely, our unit is a combination of a few standard components, and the instructions we received weren't a bespoke step-by-step guide for our custom unit; instead, we got distinct manuals for the constituent components, and we had to figure out how to combine them all ourselves. As non-professionals, it wasn't too hard to figure out, but worth noting!