FAQs

We pride ourselves on the quality of every item we carry, we work very hard to make sure we only have the best. We back this up by offering lifetime warranties on our telescopic table and Murphy Bed Frame mechanisms as well as an exceptional 5 year store wide warranty on all product hardware.

Even if somehow something went wrong after the warranty period is over, we will be happy to try and send any replacement parts at cost, or for free if we are able to. Most products are built to be modular and repairable to extend the product lifecycle. We carry spare parts and if we don’t have it in stock, often we can make the parts needed for your product. Rest assured with our satisfaction guarantee, if you aren’t overjoyed with something, let us know and we will be at your service.

Yes most products will be delivered inside your home provided you have an elevator or ground access, sometimes curbside is our only option without excess fees. If you have stairs please let us know ahead of time before you order as we need to make special arrangements.

While we do have a showroom in Vancouver, we are primarily and online company and do not operate other retail stores or distribute through partner stores. We encourage all of our customer to view our images and videos online and you can email us if you would like any more details. We are able also able to schedule live video chats and demonstrate products. While we maintain this model we are able to provide better pricing to our customers and hold inventory in our North American warehouses for faster delivery times.

Although we primarily operate in Canada and the United States we do ship worldwide. Wall Bed systems can be delivered in Europe direct from our factories. Tables and chairs can be sent by air worldwide to almost any major country or city. Sofas and Sofa beds currently are not sold internationally. Please contact us for specific details.

Lifetime Warranty on telescopic table mechanisms & Murphy bed metal frames.

5 year warranty store wide on all hardware parts on all Expand Furniture products.

We pride ourselves with exceptional warranty offerings that go far beyond industry standards.
We do this because we believe we have better products and ones that will last.

7 day trial with easy returns on most products
We expect our customers will love our products as much as we do, however we understand things won’t always work as planned so we created a flexible policy. Details below.

Returns: For USA & Canadian customers we accept returns on all stocked tables, chairs and sofa modules provided we are notified within 7 days of delivery. Original packaging is required.

Ineligible items: We do not accept returns on custom order products, clearance items, or items that can be slept on including Murphy Beds (wall beds), mattresses.

Return fees: We charge a simple 15% fee on any returned item. Shipping costs are not refundable.

See our full policy here

We double check every item before we send it out, as well we package everything very carefully with extra padding. However if your item is damaged in shipping or defective upon arrival we will either have it repaired if its minor or we will send out a replacement as soon as possible at no cost to you. If the damage is aesthetic and we agree to replace it, we insist that you keep and use the item while waiting for your replacement so you at least have a functional product while waiting. If your item arrives damaged it needs to be reported immediately, do not hesitate to email or call us. Do not discard the packaging as we may need it to make an exchange. Photos may be requested to help to assess the issues.

For USA & International orders we use United States Dollars for our currency for display prices as well as checkout. For Canadians customers prices are converted and displayed in Canadian Dollars and payments are processed in Canadian at checkout. (you may see some fluctuation because of this)

We offer volume & bundle discounts. If you are purchasing multiple items for a project, please inquire or choose one of our ready made bundles like the dining sets which have discounts already applied. When purchasing in a bundle, discounts are applied to make the costs lower than the individual product costs. If you decide to return part of the bundle package you will not be returned full item value as these items were all discounted for volume. Return value will be calculated by the retail value (before discount or coupon) of all kept items subtracted from the order total. The return fee will then be subtracted for the product being returned. This measure is put in place to stop over ordering items to receive discounted rates only to return the extra items that resulted in discounts.

Some products and countries require custom quotes to determine shipping costs. Please inquire and once we determine a rate to your city or country we can open up our cart to accept your order. Certain large items such as Italian Wall Beds or MurphySofa Wall beds will require custom quotes.

We reserve the right to charge additional shipping in rare circumstances where a product is being shipped to a remote location.

Our products are exclusive to Expand Furniture and we are confident in our product offerings, quality and price. Quality makes a big difference with mechanical items and we pride ourselves on our excellent hardware and build quality and this is why we back our items with such great warranties. If you think you can find a similar quality product at a better price from a reputable company, we will do our best to be competitive on pricing.  If there are any finishes, colors, styles or even products we do not currently carry and you want us to, just let us know and if we can’t get you that product we will try our best to find someone who can.

In Canada and the USA there are no duties or tariffs to pay as most products are already in our North American warehouses or we have factored them in. Taxes are calculated at checkout based on your location.

For international shipment you might have import duties, tariffs or taxes based on your specific jurisdiction. Countries regularly change their rates and rules.  If you reach out to us we can attempt to calculate them, and in some cases there are no duties or taxes for your region.

We try and keep all of our space saving tables and MurphySofa wall beds in stock, so we are able to ship them to you as fast as possible. If you need customization, or an item is out of stock, these products can take around three months to be produced from scratch.

We aim to make sustainable choices from building our products in a modular and repairable way to reducing waste. We extend product life cycles by providing options for replaceable parts. We also offset shipments by planting trees. If return is initiated we often try to find a new local home for it through charities. This helps someone in need and reduces the return trip carbon footprint.

We source high quality, ethical and environmental materials for our products. From our Swiss beyond wall bed panels that have lower emissions than a tree, to our engineered table panels that use recycled wood to our Magniflex organic mattresses. All of our products at Expand Furniture are TSCA VI certified or better.

We understand customers might have a tight space or possibly want to enclose our products or build structures around them. We strongly recommend that you receive our products first and build after you have the products. We are not responsible if our product does not fit your pre-built space and sometimes our dimensions can be slightly off or it could be a factor of your walls, floor or how you assembled. For this reason we suggest you receive the product first and then proceed to build and not the other way around, this is the smarter way to proceed.

Not a problem, we often keep our most popular items in stock and ready to ship. If a product is not available and you have a quickly approaching deadline, please contact us and we can try and find a solution for your space. We are able to expedite production, use faster delivery or come up with alternative options.